Understanding your client's dream bath or kitchen space is the first step in exceeding his or her expectations. Trade professionals need to know how to ask the right questions, understand the client’s wants and needs, and work within the client’s budget.

This course will focus on how the professional can identify the unique needs of clients, ways to communicate for effective 'upselling,' analyze the potential impact of remodels and their return on investment, and the latest options for the kitchen and bath.

Learning Objectives

  • Identify skills for communicating with clients
  • Evaluate how client’s unique needs contribute to potential design ideas/options
  • Analyze the potential or optimal return on investment for kitchen and bath remodels
  • Examine key upgrades for the kitchen and bath

Pre-Requisite: None