2020 LBM Employee Recruitment, Retention, and Training Report

The LBM industry has grown steadily for nine years, with the top 100 ProSales dealers growing their combined revenue to $61.46 billion, according to the 2019 ProSales 100 report. However, this success doesn’t mean the industry is without its challenges. The biggest challenges are in hiring, training, and retaining quality employees, according to more than half (58%) of ProSales magazine readers in a 2019 survey.

In response to this industrywide challenge, Dealer’s Choice and ProSales magazine conducted a joint survey, in 2020, to benchmark the hiring, retention, and training practices of construction supply dealers. The research found that most dealers have recruitment, retention, and training practices, but the degree to which they offer them varies greatly.

Commissioned by:
Dealers’ Choice

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Don't Sacrifice Rent Growth During a Softening Market

The objective for your multi-family properties should not only be to fill vacancies, but also to get the highest rent possible in your marketplace. This eBook shows strategies on how to do that and also provides case studies of what worked for three top performing companies. Learn how to get the highest returns in any market condition.

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Targeting Profitability through Customer Stratification

Boost profitability through customer stratification. Customer stratification is a tool that can help your organization identify which clients warrant greater investments of your time and energy and which ones erode your profits by overloading your resources with demands. The practice of customer stratification allows LBM business leaders to focus on their best customers and minimize time on unprofitable partnerships.

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Choosing an LBM Technology partner

How 3 key themes are the frame we use to help you choose the right tools to streamline operations, drive growth, thrive and compete.

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How to Outperform in an Era of LBM Sales Growth

Discover strategies and tools used by top LBM dealers and distributors to capitalize on periods of growth to become more efficient, more profitable, and better positioned competitively. If your business isn’t growing faster than your competitors’ business, you’re losing market share. And it’s relative growth that counts - because relative growth impacts your purchasing power, customer perception, and competitive positioning.

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How to Know When You’ve Outgrown Your Current Software Solution

If you’ve started to think your lumber and building materials (LBM) supply business could be getting more from your software solution, then this document may provide some food for thought. The relationship between your business and your software solution are clear. Software system upgrades are not decisions to take lightly. Read these 10 indicators that you have outgrown your current solution and ready to move on to a new option.

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Seven Steps to Achieving Loyal LBM Customers

It makes good business sense to treat your customers well and keep them coming back. It’s likely no secret to you that loyal customers are important to the success of your LBM business. What you may not know is that small changes in your behavior can have a huge impact. Using data and capabilities of this industry leading business management software can improve customer experience and, consequently, customer loyalty.

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Increasing Sales Performance Using Mobile Technologies

Mobile sales technologies can turn go-betweens into top sales people. For most lumber and building materials (LBM) dealers and distributors, their outside sales people are critical to the success of their company. As the company’s eyes and ears on jobsites, outside sales people often find opportunities and foster the company’s relationships with key contractors and builders, architects and other construction supply companies.

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Costs of Running Outdated Software

Learn how the Epicor software solutions can help LBM businesses gain actionable data, improve workflow, streamline delivery, and offer superior customer service.

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7 Secrets to Cut Fleet Costs

Great public service is possible when you reduce fuel usage and improve productivity leading to quicker response times. Reveal 7 easy fixes that will help you to meet your organization’s needs and goals.

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