Hanley Wood - Resource Library

Improving a customer's experience directly translates to increased revenue. In one year, US businesses lost over 62 billion due to poor customer service. This eBook gives you resources to manage your small business like a pro, and generate an enviable revenue stream.

Boost profitability through customer stratification. Customer stratification is a tool that can help your organization identify which clients warrant greater investments of your time and energy and which ones erode your profits by overloading your resources with demands. The practice of customer stratification allows LBM business leaders to focus on their best customers and minimize time on unprofitable partnerships.

How 3 key themes are the frame we use to help you choose the right tools to streamline operations, drive growth, thrive and compete.

Discover strategies and tools used by top LBM dealers and distributors to capitalize on periods of growth to become more efficient, more profitable, and better positioned competitively. If your business isn’t growing faster than your competitors’ business, you’re losing market share. And it’s relative growth that counts - because relative growth impacts your purchasing power, customer perception, and competitive positioning.

If you’ve started to think your lumber and building materials (LBM) supply business could be getting more from your software solution, then this document may provide some food for thought. The relationship between your business and your software solution are clear. Software system upgrades are not decisions to take lightly. Read these 10 indicators that you have outgrown your current solution and ready to move on to a new option.

It makes good business sense to treat your customers well and keep them coming back. It’s likely no secret to you that loyal customers are important to the success of your LBM business. What you may not know is that small changes in your behavior can have a huge impact. Using data and capabilities of this industry leading business management software can improve customer experience and, consequently, customer loyalty.

Mobile sales technologies can turn go-betweens into top sales people. For most lumber and building materials (LBM) dealers and distributors, their outside sales people are critical to the success of their company. As the company’s eyes and ears on jobsites, outside sales people often find opportunities and foster the company’s relationships with key contractors and builders, architects and other construction supply companies.

Learn how the Epicor software solutions can help LBM businesses gain actionable data, improve workflow, streamline delivery, and offer superior customer service.

Great public service is possible when you reduce fuel usage and improve productivity leading to quicker response times. Reveal 7 easy fixes that will help you to meet your organization’s needs and goals.

If your business relies on a fleet of drivers and vehicles to service your customers and bring in revenue, then tracking your assets should be a top priority.