The LBM industry has grown steadily for nine years, with the top 100 ProSales dealers growing their combined revenue to $61.46 billion, according to the 2019 ProSales 100 report. However, this success doesn’t mean the industry is without its challenges. The biggest challenges are in hiring, training, and retaining quality employees, according to more than half (58%) of ProSales magazine readers in a 2019 survey.
In response to this industrywide challenge, Dealer’s Choice and ProSales magazine conducted a joint survey, in 2020, to benchmark the hiring, retention, and training practices of construction supply dealers. The research found that most dealers have recruitment, retention, and training practices, but the degree to which they offer them varies greatly.